MarcoMan

How can we help?

Find quick answers, get help with your account, or tell us about a problem with the MarcoMan app.

Contact support

Email us and we will aim to reply within two business days.

Before you contact us

Including these details helps us investigate more quickly:

  • your iPhone model and iOS version;
  • the MarcoMan app version;
  • what you expected to happen;
  • what happened instead; and
  • steps we can follow to reproduce the issue.

You may attach a screenshot, but hide account balances or other information you do not want to share.

Sign-in and account access

  • Check that you entered the email address associated with your account.
  • Use the password-reset option on the sign-in screen if you have forgotten your password.
  • Check your spam or junk folder if an account email does not arrive.
  • Make sure your device is connected to the internet when using server storage.

If the problem continues, contact support from the email address associated with your MarcoMan account.

Local and server storage

Local storage keeps financial records on your device. Removing the app, resetting the device, or losing the device may remove records that were not independently backed up.

Server storage stores supported records through MarcoMan's service so the app can retrieve them after you sign in.

Changing storage mode does not necessarily copy or merge existing records. Follow the migration steps shown inside the app.

Incorrect balances or totals

MarcoMan calculates its summaries from the records entered in the app. If a figure looks wrong:

  1. check the opening balance;
  2. look for duplicate or missing transactions;
  3. check transaction dates, amounts, and account selections; and
  4. compare the result with your primary financial records.

Delete your account or data

Use the account-removal option in MarcoMan to initiate deletion. The current deletion flow removes associated server-side financial records and deactivates the account. Removing the app generally removes locally stored app data from that device.

If you cannot access the in-app deletion option, email marcomanapp@gmail.com from the address associated with your account. We may ask for limited information to verify your request.

Never email your password, one-time code, or complete financial records.